Logistics policy

Shipping policy

In-Stock Items For in-stock items, your order will be processed within 5-7 working days, followed by the shipping time. The total delivery time includes order processing and shipping time.

Pre-Ordered Products For pre-ordered products, your order collection time will be based on the estimated shipping time shown on the purchase confirmation page or website.

Responsibilities and Delivery We take full responsibility for packaging, order delivery, managing returns, and providing customer service from the time you place your order until you receive the item, as well as any after-sales issues. We offer free worldwide delivery and aim to deliver efficiently, with hassle-free, 24-hour online service.

Order Processing and Dispatch Once an order transaction is concluded, we will confirm the order details and process the delivery within 3 working days. Once shipped, you can check the shipping information of your order from the online order status page. Additionally, we will send you the order information, including the order tracking code and delivery details, via your registered email.

Delivery Delays and Exceptions Please note that delivery may be delayed due to invalid addresses, customs clearance issues, public holidays, and peak seasons. If we do not process your item for delivery within 3 working days, you have the right to cancel or return your order for any reason and without giving a reason.

Item Condition and Packaging We ensure that our merchandise is in the same condition as when you received it and take into account the delicate shipping environment. Our items are protected with robust packaging and packaging tests to ensure they arrive in the condition you expect.